Refund policy

Last Updated: 01/31/2025

1. Overview

Due to the digital nature of our products at Soundscape Producers, all sales are final. Once a purchase is completed, you receive immediate access to the digital content, making refunds and returns inapplicable.

2. Exceptions

We understand that exceptional circumstances may arise. Refund requests will be considered under the following conditions:

  • Non-Delivery of Product: If you do not receive the download link or access to the purchased product, please contact us within 7 days of purchase. We will verify the issue and provide the necessary access promptly.

  • Corrupted or Defective Files: Should you encounter issues with file integrity, such as corruption or defects, notify us within 7 days. We will supply a replacement file or, if unable to resolve the issue, offer a refund.

  • Duplicate Purchases: In the event of accidental duplicate purchases, contact us with proof of the transactions. We will refund the duplicate charge after verification.

3. How to Request a Refund

To initiate a refund request, please:

  • Email us at soundscapeproducers@gmail.com with the subject line "Refund Request: [Product Name]."

  • Include your full name, purchase date, and a detailed description of the issue.

Our support team will review your request and respond within 72 hours.

4. Changes to This Policy

We reserve the right to update or modify this Refund Policy at any time. Changes will be effective upon posting to our website. We encourage you to review this policy periodically.

5. Contact Information

For questions or concerns regarding this Refund Policy, please contact us at:

Soundscape Producers

soundscapeproducers@gmail.com